Klarna denying to have received refund from retailer, now demanding payment. What do I do?
Around christmas time I booked a taxi and used a 30 day plan through Apple Pay. The taxi driver cancelled the booking but the “card” was still charged.
I disputed the charge with klarna, and contacted the taxi firm who sent me an email with a proof of refund which I forwarded to klarna’s customer service. However the order wasn’t adjusted, instead just paused for four months.
I receive a response stating that the refund was processed into one of my cards (I don’t have a bank card ending in those digits and my understanding is that the refund would have to be processed through the original payment method), and now they are demanding I pay them. I have replied straight back disputing this and also got back in touch with the taxi firm, but I feel like I’m not going to get anywhere. What do I do?
This isn’t a small transaction either