u/Ok-Mall-8575

I bought my prologue used a year ago and have been constantly going back and forth between HondaLink and Onstar trying to resolve this. Long story short, the original owner of the car didn’t disconnect themselves from the apps and nobody I speak to both on the Honda and GM side has been able to resolve this even a year later. I have never been able to utilize any of the app features.

Has anyone else been in this situation and how were you able to finally resolve it?