I’ll share my experience, I’m not sure that I would call it a “bad” one by any means, but I believe this page would appreciate a decent experience with hertz due to the many complaints that there are.
I rented a jeep for 3 weeks out of Vegas. We landed early and I said what the hell, lets see if i get the car early too. So we went upstairs to the Gold area, and I asked if I could check the car out early. It was about 12 hours early. She did some button pushing on the computer and I received my exact car I rented 12 hours early with no extra fees.
The car ran great for all 3 weeks, but was low on oil by the end. No worries, I just figured they would’ve made sure I had enough for 3 weeks.
We return the car with a full tank of gas, no damage, we vacuumed and washed the car aswell. I get an email stating I owe 23 dollars for fuel. Small charge, but I’m not paying it. I fueled the tank with 5 dollar a gallon gas, I’m not paying you even more money. I disputed the charge and was immediately refunded. They stated it was a clerical error on their part and apologized. They couldn’t explain why or how it happened.
That was my experience with Hertz in Las Vegas, and compared to some of these other posts and reviews I’d say it was a good one. Is this uncommon, or are people just really dramatic about their experiences?