u/Odd-Connection-4718

I will admit I don't go on shudder consistently, but in obsessive waves over the year. I recently tried watching Exhuma, and an ad played before the movie. That was normal to me, other services do that, and I could skip immediately. What I didn't expect was for ads to pop up throughout the viewing even though I had a premium plan. I went to the help services and after a short chat with an AI agent, I got a real one and this was the conclusion. I got into scary movies later in life and really enjoy the app, but it's a bummer when the movie I'm watching is broken up, even though I'm paying for that to not happen. Hopefully it's fixed eventually, but until then I'm out.