I've heard that there are NAAT devices which test tuberculosis within 25 minutes to a few hours. Some, like MiniDock, use RHAM technology, while others use cartridges or chip-based real time PCR. Can some one please explain these differences in a few lines?
If smear microscopy turns out negative, we can get a culture test done for confirmation. But that takes several weeks for results. Are there any alternatives to detecting TB disease when bacterial loads do not meet the positivity threshold in smear microscopy?
I don't work in the call center industry anymore, but over 6 years ago, I was fired from the customer service job I had. I had worked there for 20 months, and used to work six days a week. I was in my mid 20s at the time; it was my first job. I had no prior work experience or internships as I was a cancer survivor, whose treatment dragged on for several years. While I had recovered at the time of taking the job, I still had some skin-related health issues, and around half of the days at the job, I could not sleep for more than 5.5 to 6 hours a night due to those health issues.
At the beginning of my job, I tried to do it as earnestly as possible. But after the first few weeks or so, from what I recall, I did start disconnecting some calls in between. I knew that I was being rude, but my mental condition just couldn't handle it. When some other colleagues received those calls, I asked them to pass them back to me, as I didn't want to deliberately hurt anybody else. But it did irritate them many times.
I must have taken over 20,000 calls during that time. I tried my best to take every call, but the moment I finished one call, it was one after the other. I didn't have time to breathe, and sometimes it just became too much. If I disconnected even two percent of those calls, that must have been 400 calls over the years. I used to do the rest diligently--send emails, follow-up, or place larger queries on hold, though I did close several emails before time, or cut other corners some times. But I felt that I was a victim of my circumstances. Not to make an excuse, as my teammates were also dealing with this--There were some KYC issues dragging on unnecessarily for several months, way outside the company's TAT, and we had to bear the brunt of user complaints, and the company didn't do enough to resolve these situations. The mobile app was also terrible, it could have been better, and saved everybody some grief.
Over the time I was at the job, I tried working as hard as I could. I received some fewer leaves than the rest of the team, and there were several weeks when I stayed back and did overtime everyday, like some other colleagues, to complete emails. In fact, I was third in my team in one month, and the top performer the month after. For being the employee of the month, I received...a keychain. It did hurt. But I was stuck. If I quit, there was no other job I could do at the time, as I did my graduation via distance learning due to cancer, and didn't have enough skills to do something else. Prior to the job, I tried learning another language to teach it, but I knew it wouldn't make ends meet. And every day I came back from my job, I just wanted to rest. It was too much, and I couldn't be arsed to do anything else.
While I did kind of get along with the team, after the keychain saga, and reaching a breaking point (once, it happened that manager insisted I come to work if I wasn't joining the company picnic, because that was the rule, but I put my foot down after making some excuses), my performance dropped further. I was eventually removed. Not making excuses for my work, but my manager was a married man, and a little creepy, who used to eat all his meals with a younger woman from the adjoining team. She was going to be let go the month after my firing due to the shutting down of her team, and there was limited space in the team I was working in...you can do the math.
Over the years, I've worked quite hard to move into another sector. I have also lost some good amount of money despite putting in severe effort...must be just bad luck, or karma. Recently, I was just thinking about my life at the previous job, and I can't completely get it out of my head over the last few weeks. There is a certain amount of guilt. I wasn't deliberately wanting to cause my other teammates people pain, though I absolutely knew that they could get at least mildly irritated over time. I used to compensate by asking them to pass the call to me, but...I don't know how to get rid of the guilt. I don't think I should compensate them, I mean, even I was underpaid and overworked, and I did not get along with them sometimes for different reasons. And I would not know how to calculate that. But should I apologize to them? They probably don't even think about me, and I probably shouldn't even bring it up, as many of them don't even work in the same sector anymore. I get some thoughts about punishing myself somehow...but I don't think it is right, and it will not make them feel better.
While I am a far better worker now, I would certainly like to deal with this stress in a better way. I also have autoimmune diabetes as well as rising blood pressure, and I would like to reduce these stressful feelings, as its not good for me. I'm not sure what I should say or do. If, on the off chance, you were one of the customers, I am sorry and would like to personally apologize to you. I've also been at the receiving end of dropped calls, and I understand how it feels. I'm not sure how to move on from this situation, and I'm not sure how to make amends. I don't think any sort of financial contributions, if necessary, would be wise, because people may take advantage of me, or simply be confused, or maybe turned off. If I apologize now, it may confuse them. I'm not even sure if I should be making any amends, although I am trying to repent for what I did. My main question is--how do I move on from this? I work in a different sector now, and am a much better freelancer now, who doesn't hurt clients or people.
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I don't work in the call center industry anymore, but over 6 years ago, I was fired from the customer service job I had. I had worked there for 22 months, and used to work six days a week. I was in my mid 20s at the time; it was my first job. I had no prior work experience or internships as I was a cancer survivor, whose treatment dragged on for several years. While I had recovered at the time of taking the job, I still had some health issues, and around half of the days at the job, I could not sleep for more than 5.5 to 6 hours a night due to those health issues.
At the beginning of my job, I tried to do it as earnestly as possible. But after the first few weeks or months, from what I recall, I did disconnect some calls in between. I knew that I was being rude, but my mental condition just couldn't handle it. When some other colleagues received those calls, I asked them to pass them back to me, as I didn't want to deliberately hurt anybody else.
I must have taken over 20,000 calls during that time. I tried my best to take every call, but the moment I finished one call, it was one after the other. I didn't have time to breathe, and sometimes it just became too much. If I disconnected even two percent of those calls, that must have been 400 calls over the years. I used to do the rest diligently--send emails, follow-up, or place larger queries on hold, though I did close some emails before time, and took a look only if they reopened. But I felt that I was a victim of my circumstances. There were KYC issues dragging on unnecessarily for several months, way outside the company's TAT, and we had to bear the brunt of user complaints, and the company didn't do enough to resolve these situations. The mobile app was also terrible, it could have been better, and saved everybody some grief.
Over the time I was at the job, I tried working as hard as I could. I received some fewer leaves than the rest of the team, and there were several weeks when I stayed back and did overtime everyday, to complete emails. In fact, I was third in my team in one month, and the top performer the month after. For being the employee of the month, I received...a keychain. It did hurt. But I was stuck. If I quit, there was no other job I could do at the time, as I did my graduation via distance learning due to cancer, and didn't have enough skills to do something else. Prior to the job, I tried learning another language to teach it, but I knew it wouldn't make ends meet. And every day I came back from my job, I just wanted to rest. It was too much, and I couldn't be arsed to do anything else.
While I did kind of get along with the team, after the keychain saga, and reaching a breaking point (once, it happened that manager insisted I come to work if I wasn't joining the company picnic, because that was the rule, but I put my foot down after making some excuses), my performance dropped further. I was eventually removed. Not making excuses for my work, but my manager was a married man, and a little creepy, who used to eat all his meals with a younger woman from the adjoining team. She was going to be let go the month after my firing due to the shutting down of her team, and there was limited space in the team I was working in...you can do the math.
Over the years, I've worked quite hard to move into another sector. I have also lost some good amount of money despite putting in severe effort...must be just bad luck, or karma. Recently, I was just thinking about my life at the previous job, and I can't completely get it out of my head over the last few weeks. There is a certain amount of guilt. I wasn't deliberately wanting to cause my other teammates people pain, though I knew that there is a possibility that they would get at least mildly irritated over time. I used to compensate by asking them to pass the call to me, but...I don't know how to get rid of the guilt. I don't think I should compensate them, I mean, even I was underpaid and overworked, and I did not get along with them sometimes for different reasons. And I would not know how to calculate that. But should I apologize to them? They probably don't even think about me, and I probably shouldn't even bring it up, as many of them don't even work in the same sector anymore. I get some thoughts about punishing myself somehow...but I don't think it is right, and it will not make them feel better. While I am a far better worker now, I would certainly like to deal with this stress in a better way. I also have autoimmune diabetes now, and I would like to reduce these stressful feelings, as its not good for me. I'm not sure what I should say or do. If, on the off chance, you were one of the customers, I am sorry and would like to personally apologize to you. I've also been at the receiving end of dropped calls, and I understand how it feels. I'm not sure how to move on from this situation.