u/Numerous_Durian8151

I’m so angry, I bought a brand new iphone Jan 31st and asked the lady to keep my same

Plan that I’ve had for the last 3 years. I’m

Not sure what happened but I went to the US and got charged a ridiculous amount, I’ve been a loyal customer for 9 years with no issues at all. Never complained … and I think this is my final straw. The customer “care”on the phone didn’t care at all. To add insult to injury they’ve been giving out plans for everyone to roam in tens of countries without charge. Additionally the lady at the counter removed my hot spotting capability. I’m beyond frustrated and done