u/No_Pension_8483

Posting on behalf of my friend (she's lowkey shy and doesn't use Reddit or any social media).

She graduated from a basic programming course from DU. She was a strong student till 12th grade, but COVID hit her acads and she couldn't put in much effort during college.

She's been working as a Customer Support executive at Cognizant for the past 4 months. The pay is very low (₹25K + incentives) less than what a cab driver make and the work culture is tough as you shift wise makes it difficult for every individual.

She wants to switch to a better company with a decent salary. For example, she heard Amex pays well for the same Customer Support role.

Can anyone guide her on how to break out of this loop and grow in the corporate world? She's ready to learn new skills and get any certifications needed and also which field she should proceed with.
Edit:Open to hear if anyone had similar experience and broke into decent paying jobs.

Posting on behalf of my friend (she's lowkey shy and doesn't use Reddit or any social media).

She graduated from a basic programming course from DU. She was a strong student till 12th grade, but COVID hit her acads and she couldn't put in much effort during college.

She's been working as a Customer Support executive at Cognizant for the past 4 months. The pay is very low (₹25K + incentives) less than what a cab driver make and the work culture is tough as you shift wise makes it difficult for every individual.

She wants to switch to a better company with a decent salary. For example, she heard Amex pays well for the same Customer Support role.

Can anyone guide her on how to break out of this loop and grow in the corporate world? She's ready to learn new skills and get any certifications needed and also which field she should proceed with.
Edit:Open to hear if anyone had similar experience and broke into decent paying jobs.

Posting on behalf of my friend (she's lowkey shy and doesn't use Reddit or any social media).

She graduated from a basic programming course from DU. She was a strong student till 12th grade, but COVID hit her acads and she couldn't put in much effort during college.

She's been working as a Customer Support executive at Cognizant for the past 4 months. The pay is very low (₹25K + incentives) less than what a cab driver make and the work culture is tough as you shift wise makes it difficult for every individual.

She wants to switch to a better company with a decent salary. For example, she heard Amex pays well for the same Customer Support role.

Can anyone guide her on how to break out of this loop and grow in the corporate world? She's ready to learn new skills and get any certifications needed and also which field she should proceed with.
Edit:Open to hear if anyone had similar experience and broke into decent paying jobs.

Posting on behalf of my friend (she's lowkey shy and doesn't use Reddit or any social media).

She graduated from a basic programming course from DU. She was a strong student till 12th grade, but COVID hit her acads and she couldn't put in much effort during college.

She's been working as a Customer Support executive at Cognizant for the past 4 months. The pay is very low (₹25K + incentives) less than what a cab driver make and the work culture is tough as you shift wise makes it difficult for every individual.

She wants to switch to a better company with a decent salary. For example, she heard Amex pays well for the same Customer Support role.

Can anyone guide her on how to break out of this loop and grow in the corporate world? She's ready to learn new skills and get any certifications needed and also which field she should proceed with.
Edit:Open to hear if anyone had similar experience and broke into decent paying jobs.