u/No-Ability-1354

I bought a classic from the Rimowa website and picked up in the store. I got home and checked the inside, both the travel tag and stickers were missing. And i couldn’t register the warranty. Called customer service then found out it’s a return item and someone had already registered it.

Good thing is that they let me do a 1 to 1 exchange. The SA told me that any unused return item should have been inspected before sold it to other customers. But i guess they miss sometimes…

Just check your purchase before you go home!