Xfinity.com serving “Sorry” page when viewing/changing plan
I too have the Xfinity site problem many other customers have mentioned. It all stated yesterday when I upgraded to 1.2GB speed. I've tried it in three different browsers (Chrome, Firefox, Safari) I. Incognito mode and not. My login credentials are the primary manager of the account.
The site consistently shows
“We're sorry.
Please contact us and one of our friendly and knowledgeable representatives can help.
“
and
“ Your order deserves a little more attention.
Unfortunately, we're unable to complete your request online, but our knowledgeable representatives are available to help you right now.
Call 1 (877) 338- 9791
Return to Homepage
Shop offers at a different address”
It happens when I click "Customize plan" or "Upgrade speed" at https://www.xfinity.com/learn/existing/offers-changeplan
Has anyone ever resolved this issue?