Hi, I'm looking for a CRM suitable for a company that does system integrations and tech solutions. We're based in India, so I was leaning towards Indian CRM software, mainly because of built-in GST and e-invoicing support, and I figured local support would be better too.
Our team consists of 20 people, including technicians, it's an SMB.
The features we wanted are:
WhatsApp
Shared team inbox
API
Webhooks
Enquiry
Bill of Quantities
Quotation
Email
Follow up reminders
Ticketing system
Mobile App
Location Tracking
I think many CRM's would not have these many features, and I have to lean to FSM as well. But i wanted to know if there's any software that provides these, would save some money haha.
I've looked at a few CRM options:
- Salesforce CRM
- Groweon CRM
- Sangam CRM
- Newton CRM
- Breeze CRM
Has anyone used any of these? Please leave a review if you have.
Also, are there other Indian CRM alternatives? Non-Indian options are fine too it was just a preference.
I looked at Zoho, but I've heard the implementation cost can be quite high. Is that true?
Thanks.