“Open an account within minutes” turned into a next-day interview and 45-minute wait
Tried opening a BDO account through BDO Pay because of their Facebook ad saying you can open an account “within minutes” using just a passport, no maintaining balance, and no initial deposit.
Worst banking application experience I’ve had so far.
The app itself kept glitching and throwing errors during registration. Took me almost 30 minutes just to submit my application because pages kept failing and freezing.
Then after finally finishing everything, I find out the “within minutes” part still requires scheduling a live online interview THE NEXT DAY. So apparently it’s not really “within minutes” at all.
Still, I adjusted my schedule and attended the interview today at exactly 1PM.
No one accommodated me.
Waited until around 1:30PM, got kicked from the meeting room, tried rejoining multiple times, still no response. As of 1:45PM, nobody had still entertained the meeting or provided any explanation.
I even called their hotline earlier because of the app errors, and the support experience somehow became even more confusing. I explained I was getting errors while registering, and the agent told me to “open a new account.” I explained I couldn’t even get through the registration process because of the errors, then she replied saying the errors were happening because I “wasn’t opening a new account.”
I literally asked her: “How can I open an account if I cannot get through the registration process?”
No resolution at all.
Honestly disappointing because I only tried BDO since their Tahanan branch is closest to me, and it’s the only major bank I didn’t have yet. Never experienced this level of inconvenience with BPI, UnionBank, or EastWest Bank.