u/MrGobbles8

My apologies if I didn't post this in the most efficient way. I want to reach out, my post got a lot of comments, many people dealing with the same issues I am. I have filed a formal complaint with the Oregon Attorney General's office, basically accusing them of medical malpractice and negligence since they are scheduling appointments in bad faith. A charge would need to prove harm, but I would argue that scheduling appointments with no intention of keeping them is delaying medical care to people who need it, which inevitably will cause harm. I would urge anybody who commented and shared their own horror stories to do the same thing. If enough of us do it, maybe something will be done.

Over the last three years, neither my wife nor I have been able to see our primary care physician once for a specific medical need. Appointments are always at least four weeks out, and so far in our case every single one has been canceled, usually less than 24 hours before the appointment. Every ear infection, injury, or other medical condition which would've always been treated with a primary care physician has resulted in us going to quick care, urgent care, or the ER.

I'll be honest, I have seen my PCP twice for physicals over the last three years (had to miss one year because my new doctor was MIA, she ended up leaving six months later), both of which lasted for about five minutes. They do a small fraction of the stuff that has always been done when I've had a physical. I had to call them after the last one to ask why I didn't have prostate screening, for which I have an immediate family history. And I am of the age where I should be getting one every year.

The icing on the cake occurred a couple days ago. My wife had been released from the hospital after having two emergency knee surgeries due to an infection. Our doctor was simply not available to look at her knee when it started, but we got a call from them telling we had to come in for a mandatory postop meeting with her doctor and they could see us in two days.

I should mention they had just canceled an appointment I set up four weeks earlier because my shoulder and arm keep going numb, and it is getting progressively worse. So they have time for BS appointments that are purely administrative, but not for any real medical needs. I should mention to that they called my wife the night before she was supposed to have this mandatory appointment stating they needed insurance information, which hadn't changed, and her birthdate was incorrect, although it was the same it's always been her entire life. She had to call them back, and they had her on hold for an hour and a half. We basically told them we're not coming, cancel it. To which they hung up on us.

I have to ask, what are they there for at all? Aside from billing insurance for unnecessary appointments. The word parasite definitely comes to mind. All since they were bought out by United Health.