Order not filled and points removed
I made an order from GameStop app on March 1st. The app said inventory was available online and I understand it funnels to the store then the store makes the shipment etc. I’m a pro member with GameStop and made an abundance of purchases prior to this. On this purchase, the shipping label got printed on March 12th - 11 days after the original purchase transaction. No big deal until April 1st when the order never made any progress and I emailed the customer service team for assistance. At this point I asked that if the order could not be fulfilled (already waited a month) that I wanted it to be cancelled as a GameStop fulfillment issue. $20 order / 10,000 pro reward points used
Fast forward to today and the order is still showing as “null” when I search the GameStop website and customer service has yet to reimburse my 10000 reward points to my account. I’ve emailed GameStop several times (I have a very long email chain) in which they were super responsive but actually never provided any follow through. They stated they were unable to put my reward points back on my account since the order wasn’t showing as cancelled yet in the system. They further advised that once fully cancelled I would have to escalate to a supervisor to have points reinstated.
It’s been near a month since they stated they were cancelling the order for fulfillment issues - still no progress or points back on my account. The charge did drop from my card, but the order is still showing as “null” when manually searching. I’m lost on how to move forward and If im in correct grounds to ask for my points back as I have? Is this standard service for pro members?