Wish they'd just close my dang account, getting sick of it!
I have been trying for the past going on 48 hours to close an account I have with AT&T. There's one phone number on the account which isn't attached to any device because I was wanting the number to use on an older device that supports Sim cards. The device worked fine for around half the day on April 8th. Early morning on April 9th I have noticed a notification from AT&T stating they paused the number due to security reasons. 4 calls later that day to absolutely zero information past the fact that there is a pin to the account I once was never asked about setting one for, nor ever DID set one for.
Now to fast forward to now: I have gone from store to store, two official stores, not authorized retailers mind you, being told they cannot change the pin as it won't let them for security reasons for some reason. not only have we been on the phone with them but I myself have called again multiple times to no avail.
I just want the damn account closed at this point but can't even have that. I dont intend to pay a bill I can't even use in the first place, and heaven forbid they should have the audacity to have a system that is ease of use in any way shape or form.
does anyone know of some way I can close the account? I absolutely find this situation disgusting, have called multiple times stating I want the account closed altogether to no avail.
what other steps could I take at this point? call a lawyer?