Working with AirBnb as a hotel? How do you effectively manage / onboard multi listing properties and not go mad?
This is a quick rant on the extremely disappointing experience with Airbnb as a hospitality provider.
We manage several hotels and guesthouses, and I honestly cannot believe how short-sighted Airbnb is. From the crazy time-consuming listing setup, to the lack of listing duplication options - this used to be a thing, and they seem to have removed the feature?! Not to even mention their customer service, or lack thereof.
What really upsets me is that they have no problem charging hoteliers a commission in line with Booking.com, and in some markets even higher, while providing maybe 5% of the service quality.
What is your experience with Airbnb? Any “hacks” to get better customer support?
We have been trying to verify a client’s business for over three weeks now, and the process keeps getting bounced between different “specialists”. Even after sending an email to Brian Chesky, this hack used to work quite well previously, the issue still has not been resolved.
Unfortunately, we are noticing that Airbnb still provides around 5-15% of OTA business share for hotels, so simply cutting the losses and disabling it would still be commercially damaging.
What is just astounding to me is that they don't really seem to be improving their platform at all. When managing several listings, their calendar view is totally useless. The "back" button doesn't work, the search gets reset, navigation across the platform is probably worse than a random low level OTA.