It feels like a humiliation ritual at this point
Despite rampant understaffing, the expectations keep becoming more absurd and out of touch.
Everyone knows about the sign ups, activations, puppy guides, autoship, ATS, and more. Now we are supposed to COLD CALL customers and beg them to come to our events. The same customers we harass in store are now getting what are essentially spam calls from us too.
It reeks of desparation and honestly if they start regularly expecting us to cold call customers to beg them to come in, i wouldnt blame people for wanting their account/information deleted and not giving us their business. Not a single customer called today was interested and a couple were very irritated by the call.