u/Metloub

Got a refund approved by OVHcloud for an accidental VPS renewal, and they issued it as “Prepaid account” credit instead of directly refunding the payment method.

However, when I try opening the OVH account/prepaid balance page from the manager, it redirects to a “404 Not Found - nginx” page..

Has anyone dealt with this before? Were you able to get the prepaid credit refunded back to your original payment method, or is it only usable as OVH account balance?

Support has been super helpful so far, just curious about others’ experiences with this. Thanks for reading