What are your thoughts on return policies when you just opened a new bag? A full refund or a discount?
I go to this local tea company for my tea. Had a few online orders and in store for quite some time now.
However on April 3rd 2026, went to the store itself and bought a new batch of chamomile flowers, 16 oz bag! A huge batch of tea!
3 weeks later, on April 22 2026, I opened the new batch and made one cup of tea, let it brew.. it tasted horrible, was burnt, bitter and not the usual floral taste of chamomile. I emailed that tea company right away. I have provided screen shots.
TLDR from the screenshots:
When I contacted the shop, they admitted they had sourced the batch from a different vendor while waiting for the 2026 harvest and originally gave me a ~20% credit toward the future batch. Since I had barely used the tea only 1.5 tsp, and the quality difference was significant, I asked if they could replace it once the new harvest arrived.
After waiting several days, they declined to replace the in-store purchase, but offered a free sample of the new harvest with the 20% ($7) discount instead
I’m honestly annoyed since that was a big bag of flowers! I still have the unused bag of flowers.
If I’m overreacting from not getting a full refund/replacement over just opened tea, then it’s my lost!!
But I’m definitely avoiding that place again.
Any recommendations on good chamomile flowers?