Rimowa fixed my wheel after I returned home on my first trip, but now I’m just scared to use this suitcase again. I haven’t taken it in yet to be fixed, but these trunks are HEAVY when packed. Im petrified to take it in a third trip and risk it breaking again. I was so excited to upgrade this winter, but my Rimowa experience has been such a disappointment thus far.
Any recommendations on how to talk to the store or Corporate about it? I haven’t taken a trip where the suitcase hasn’t broke.
EDIT: What’s John Summit? lol
EDIT #2: The common denominator between the two international flights is that both times it arrived back to LAX broken. The suitcase was ok when I was abroad, so it’s something about coming BACK to LAX that’s causing the damage.
UPDATE: Rimowa told me if it happens a third time they’ll replace it, but breaking twice in two trips could just be a “coincidence”