u/MaterialPromotion845

Hi ! Me again !

We recently changed our company name, so our email domain changed as well.

Both the old and new email addresses are still linked/associated, but ClickUp doesn’t seem to recognize the new address properly when we try to switch users over. Some team members were able to update their email successfully, while others are getting blocked.

We thought an admin could update the email addresses directly, but it seems like there may be a bug. The admin makes the change, ClickUp shows the confirmation message saying it’s done, but the email address doesn’t actually update afterward.

So right now, there doesn’t seem to be a way to reconnect those users with their new email addresses. The only workaround we can think of would be creating brand-new users, but that’s not ideal because a lot of tasks, history, permissions, and other data are already tied to the existing active profiles.

Has anyone else run into this? Is there a proper way to force the email change or reconnect the new address to the existing user profile?

Thanks!

Hi ClickUp team,

I’m posting here because the new view layout is causing a real workflow issue for our team.

The task location is now shown underneath the task name, and since it seems to be an “all or nothing” display, we often can’t see the information we actually need. Even in the view that gives the most space to tasks, what we mostly see is just the beginning of the task name. In our case, that’s often not helpful because many tasks start the same way. For example, a graphic designer might have tons of tasks starting with “Create visuals” or “Edit,” so the beginning of the task name doesn’t tell us much.

Before, the layout wasn’t perfect, but it was better. We could at least read more of the task location, which helped us quickly understand what the task was related to, which client it was for, and where it belonged.

This is already creating a lot of extra work for us. Our operations director, who already has a very full schedule, is losing a lot of time today having to open and close tasks one by one just to understand what they are, which client they’re for, etc.

She also has to move and organize everyone’s workflow almost every day, and with this new layout, she’s doing it about twice as slowly as before. It really affects how quickly we can manage production and priorities across the team.

On top of that, she is also experiencing a bug where ClickUp only shows the first part of the task location, which unfortunately is the part that is the least useful to us.

A few questions/suggestions:

Is there a way to go back to the previous layout, or do we just have to hope this gets improved in a future update?

Would it be possible to display expanded task information without having it overflow into other days, but instead using a line wrap, kind of like in Excel when you enable “wrap text”?

Would it also be possible to choose which parts of the task location are shown, instead of only having one general “task location” option? For example, being able to show the client, folder, list, or other specific location details separately would make it much easier to scan tasks quickly.

We really rely on being able to understand tasks at a glance, and this new layout makes that much harder. Any help, workaround, or update on whether this will be improved would be appreciated.