u/MassiveFall1039

Hi everyone,

I used Packlink for a shipment:

• Paid: €69.03
• Service: up to 30kg (80x40x40 cm)
• Declared weight: 31.9kg

After delivery, they charged me an extra €103.16 claiming the parcel was 1.9kg overweight.

What concerns me:

• No evidence of the actual weight was provided
• I requested proof (scale records, photos, etc.) and got nothing useful back
• The extra fee is completely disproportionate to the original shipping cost

I’ve now escalated it via my bank (chargeback) as an unauthorised/disputed charge.

Has anyone else experienced similar issues with Packlink?
Would appreciate any advice on how you handled it.