HP Omen MAX [ 32 GB DDR5-5600 MHz RAM, 2x16 GB, Processor and graphics AMD Ryzen™ AI 9 HX 375 (up to 5.1 GHz, 24 MB L3 cache, 12 cores, 24 threads) + NVIDIA® GeForce RTX™ 5080 Laptop GPU (16 GB)]
I recently purchased a high end gaming laptop from HP. I have been receiving low framerates ( IE 140FPS on League of Legends) I have contacted support numerous times and requested they resolve my issue or if they are unable to to please refund or exchange my laptop. They have been unable to resolve my issue and promised escalation and follow up, I have listed the time(s) I would be available and they would follow up either hours early or late to the call time. Then on a rare occassionally that they have called at the correct time I have been hung up on. I am currently debating whether I want to sue under warranty laws or through a class action lawsuit. If you are comfortable sharing similar stories of HP support teams obstruction of warranties I would appreciate hearing them and potentially referencing them if I move forward with a class action lawsuit.