u/Lushketchup8624

Hi everyone,

I’m trying to understand what is happening with Matrix instances because I’ve now lost access to multiple accounts across different servers.

I’ve created accounts on several Matrix instances in the past several months/years (not just random small ones, but seemingly active ones). In multiple cases, my accounts eventually became inaccessible or disappeared entirely without warning. I had to recreate accounts, but the same issues keep happening depending on the instance. I lost something like 9-10 accounts like this.
Like I create my account on an instance, I use it actively and somehow something like some months after it gets deleted. Of course I never break the rules, and there's never some sort of "account purge" rules explicitely specified.

Most recently, on one instance, my previous account disappeared completely. I tried to create a new account on the same instance with the same email, witch was still working. The new account works, but I lost everything who was on the previous account without notice.

I feel dumb because it seems I'm the only one having such issue.

I’m starting to wonder:

Do some Matrix homeservers automatically delete or purge accounts?

Are there stability issues with certain instances?

Or am I just unlucky with the servers I’m choosing?

I understand Matrix is decentralized, but I didn’t expect such inconsistent account reliability across multiple instances.

Has anyone else experienced this level of account instability? And how do you choose a reliable homeserver that doesn’t randomly lose accounts ?