u/Lumpy-Pineapple-2538

I’ve been running an eCommerce business for a while now, and one problem still doesn’t make sense to me:

Customers place COD orders…
Confirm on call…
And then refuse delivery when it actually arrives.

No cancellation. No response. Just straight rejection.

This creates a chain reaction:

• Double shipping cost
• Inventory stuck in transit
• Cash flow delay
• Complete waste of time

What’s surprising is — this isn’t a rare case. It happens regularly.

I’ve tried:

• Confirmation calls
• WhatsApp verification
• Limiting COD in certain areas

Still happens.

I’m genuinely curious:

Why do customers behave like this?
Is it impulse buying? Fake orders? Competitor activity? Something else?

Would love to hear from:

• Other sellers
• Delivery partners
• Even customers