I recently signed up for an Alaska cruise on SilverSea, sailing May 28. The Cruise Consultant was kind, attentive and very helpful. I paid the full price of $40,000 and she asked me if I wanted to pay extra for travel insurance. I told her yes, and please debit my card on file for the extra fee. Within two days I started getting dunning notices telling me that they were going to cancel my cruise and I would forfeit my $40,000 if I didn't pay the remaining bill for travel insurance. Each dunning notice I forwarded to my Cruise Consultant and reiterated that she should bill my card on file. Finally after two weeks, someone from accounting called me up and I told them to bill the card on file and they did.
I got assigned another Silver Concierge person to assist me with any questions. However, neither that person nor the original Cruise Consultant reply to any inquiries. Questions about visas, departure times, boarding times, shore excursions go into the void with no reply. There is no one to call, no one to talk to. Once they get your money, you're on your own.
Such a nightmare from an allegedly premium cruise line!