Has anyone successfully connected a Walmart Marketplace Wallet to a JP Morgan Chase business account? Because this has become one of the most ridiculous support experiences I’ve ever dealt with.
We’ve been in ecommerce for 20 years. We sell successfully on Amazon and other platforms. We are not new sellers.
We’ve now been trying for FOUR MONTHS to connect our Walmart Wallet to our business JP Morgan account and it still does not work.
We have probably spoken to 15 different Walmart support reps at this point and nobody can actually explain what the issue is or fix it. Every response feels scripted:
• “Please wait 24–48 hours”
• “We escalated the case”
• “Please reupload documents”
• “Engineering is reviewing”
• then complete silence
Meanwhile, we are actively selling.
We have:
• verified EIN
• verified business
• established JP Morgan business account
• uploaded voided checks and bank letters multiple times
• confirmed ACH is enabled
• confirmed all business info matches
Still nothing.
The most frustrating part is nobody at Walmart seems to actually own the Wallet/payment side. Every department points to another department.
At this point I honestly want to know:
- Has anyone actually gotten this resolved?
- Is there a direct escalation path to Wallet/Payments engineering?
- Is this a known issue specifically with Chase business accounts?
- Did anyone have to open a completely new seller account to fix it?
It’s crazy that a company the size of Walmart Marketplace makes it this hard to simply connect a legitimate business bank account.
Would appreciate any real advice from sellers who’ve gone through this.