u/Legitimate_Row8309

I’ve noticed that even simple issues now seem to require way more effort than they used to. Something that should take five minutes, like cancelling a subscription, fixing a billing mistake, or requesting a refund, can turn into long hold times, endless chatbot loops, or being transferred between departments multiple times.

What’s frustrating is that companies have added more automation over the years, but a lot of the experience still feels inefficient from the customer side. Sometimes it feels like the systems are designed more to slow people down than to actually resolve problems quickly.