Many technical issues and very poor customer service
I used Noom for a long period of time and unfortunately had a very disappointing experience overall. The app constantly had technical issues — glitches, syncing problems, features not working properly, and repeated frustrations that were never fully resolved.
Customer service was equally disappointing. Responses were slow, generic, and often did not address the actual problem. For a paid program, I expected far better support and a more reliable app experience.
While the behavioral approach behind Noom may help some people, the ongoing technical problems and poor customer service made the program frustrating to use.