u/Late_Trade1389

I'm not sure how common this is, but I wanted to share my experiences on StubHub. I purchased 2 tickets to the Yuja Wang concert. I was assured that the tickets would arrive by the date of the concert. Well, they did not arrive. I opted to be credited to my account on the app. Instead, the program sent me a lesser random tickets. When I contacted the customer support, they just told me all sales are final and I cannot be refunded. Is this a common experience of not getting the purchased ticket and they randomly stuff with you a lesser ticket?