8k Sync Box Not Connecting
I am at my wits end. This is my second sync box as I returned the first one after customer support couldn’t help solve my problem so they chalked it up to a faulty box. As soon as I got the new box, I called support to have them walk me through the setup to ensure I didn’t mess anything up. I am still have major connection issues. I ensured my sync box connected to my eero mesh 2.4ghz network, I forced my iPhone onto the 2.4 network as well. I’ve factory reset both my hue bridge (the original) and the new box. I’ve rebooted my entire WiFi network, multiple times. The system will work for 5-10 minutes and then drop connection. I am so close to scrapping this system and using the built in TV app or switching to the Govee sync box. Please help!!