I am a 15+ year AT&T customer and frankly, I've only⁵ made it this long without leaving due to the speeds of my home internet and never being forced to use Phone internet.. (So, I actually have no complaints on AT&T home service).
I primarily pay a premium for my phone internet as a failover device should my home internet have issues as I work as a cybersecurity professional. Well, what a mistake this was. I'm basically paying hundreds monthly for the equivalent of a dialup connection. (And this isn't an exaggeration)
How AT&T is allowed to sell their cell phone service as is, is beyond me. To say thet they arent delivering on their service is an understatement.. First off, I'm not a prepaid customer. I pay for their top shelf Sansung S models. I pay top dollar and if I go over --- something I probably couldn't do with the current speeds and DNS issues as it's so enraging I need regular breaks.
So, first I switched out the pitiful broken DNS service which sites wouldnt load with period. I could maybe get to one site every 2 minutes with 50-70% packet loss. There is simply no way that the NOC isnt aware of this(unless theyre massively incompetent) so it's obvious that theyre throttling paying customers. The WRONG paying customers I'd like to add as I am not prepaid. So I switched DNS and that seemed to speed things up for a whole 15n before I was tossed back on the throttled dial-up internet.
Ive called and called and called and when I can get through it's your usual level one support that knows and does absolutely nothing to help. "Please restart your phone.. Do a restore yadda yadda. Yeah thanks for nothing. I restart my phone roughly 30 times a day as its the only way to get to a websitee before I am shuffled back to dialup speeds . And my phone doubles as a work phone so I'm not going to reset it every few days
I will take my service elsewhere though if the issues arent resolved with timely fashion. I don't want to leave, but what else am I to do?
Oh, this isnt a new issue. Ive noticed this before when traveling over the years,, but Ive always had hotel wifi and figured it was related to my phone scanning for wifi connections. Now that I'm forced to deal with this, I see that this is an ATT problem period.