u/Large-Stop-4586

Due to personal reasons, I late filed my state and federal returns for 2023 and 2024 this year. I e-filed 2025 and sent paper returns for 2023 and 2024 in early January. They were all 3 accepted fairly quickly. Within a couple weeks the WMR tracker status changed for 23 and 24 to “…we’re sending you a letter requesting more info”. I called to verify this and the rep confirmed 23 and 24 had been received and they just need more info. Fast forward 6 weeks and j finally get a letter for the 24 return. Turns out I forgot to sign it. I assume the 23 request was the same because I didn’t sign that one either. It’s now been 8 weeks since the status changed and they said they were sending a letter and I still have not received anything for 23. 25 has been approved, but they are holding refund until previous year is processed. 24 is in processing but I assume it will be the same as 25 once it’s approved. The state of CO is also holding my refund for reasons unknown. I assume it’s because they see that federal is on hold. I called to see what was going on with 23 federal and when I finally got ahold of a rep, she said they never received 23. I walked her through everything I’ve just described and she flat out rejected it. Even the fact that WMR is showing that it was received and that they are sending a letter. She rejected all of it and said they don’t have it and I need to refile. I really don’t want to do this and risk having 2 returns filed for the same year and delay it all even more. I’ve tried to call back 25 times since at various times of the day and the automated system hangs up because of “extremely high call volume”. What am I supposed to do?