We refinanced with Chase at the end of March. Our mortgage was previously with Mr Cooper. We had $5,200 in our escrow account with Mr Cooper. The loan officer at Chase explained that within 30 days of closing the refi, we’d receive a check from Mr Cooper refunding our escrow balance. We received a check from them this week for $125 for “escrow overages”.
I tried contacting their customer service via phone and chat, but I can’t get through because my loan number nor my SSN match any “open accounts”
Has anyone experienced this? Did I miss understand the process with what happens to escrow money during the refi process? I emailed the Chase loan officer to ask if they had any suggestions but I haven’t heard back yet. I’m starting to panic about our $5,200…