Agavero Austell
Cross posting an unpleasant experience at Agavera.
Walter was the managers name. Our experience at Agavera was one of the worst restaurant experiences I’ve ever had. What should have been a simple family dinner turned into a hostile and completely unacceptable situation.
The issue started when my 9-year-old son’s order came out wrong. Instead of calmly helping resolve it, the server and manager argued directly with a child and refused to correct or take back the meal. The situation escalated unnecessarily, and the manager even threatened to call the police over a basic customer service complaint.
At that point, we decided to pay our bill and leave, despite barely touching our food. Because of how poorly we were treated, we chose not to leave a tip. As we were walking out, things became even more shocking when there was physical contact made while exiting the restaurant.
No family should have to deal with that type of treatment over a mistaken food order. The lack of professionalism, customer service, and basic respect was unbelievable. We will absolutely never return.