UK England Insta360 Return Experience — Asked to Ship Product to Hong Kong at My Own Expense (£35+) for Refund
Title: UK customer being asked to return Insta360 product to Hong Kong at my own expense (£35+) — is this normal?
I ordered directly from Insta360’s official UK-facing website and recently decided to return the product because I wasn’t satisfied with the overall performance after briefly testing it indoors.
The product is completely undamaged and in excellent condition, but what shocked me was the return process.
Even though:
- I ordered from a UK-targeted store,
- paid in GBP,
- and received delivery in the UK,
Insta360 support told me I have to return the product to Hong Kong at my own expense.
The shipping cost was over £35, which honestly feels unreasonable for a normal consumer return. After multiple emails, they offered to cover only half the cost, so I’d still need to pay around £17.5 myself.
Support has been polite, but the process feels designed to discourage returns for UK customers.
Has anyone else in the UK experienced this with Insta360?
Did you:
- pay the shipping,
- get a prepaid label,
- receive full reimbursement,
- or escalate through PayPal/credit card?
Would appreciate hearing other experiences before I proceed further.