u/Kevkillerke

Hi all,

Follow up from a previous post I made here. Support says the account is not recoverable. If I delete the account I will not be able to make a new one with the same name (is that really true?).

Either way, I'm looking for a workaround. The email address of the affected person is already in use now. So people will keep sending emails to this address, and I want to make sure people can still reach it in the future.

Can I forward all mails that are going to the banned email address to a new address? And then send mails from the new address.

We haven't made the switch with emails yet, as I luckily wanted to make sure this all works. So we still receive emails on our old system. But I don't want to migrate everything to Google Drive if our email addresses don't work propperly. Then we'd still juggle 2 systems...

I am still trying to save the email address but losing hope, hope someone can give me a workaround.

I recently created a Google Workspace for my non-profit. I'm having trouble adding everyone because of phone verification.

I added a person, say Johnny@ngo.com
The person got an email and tried to sign in, but was asked to verify via phone. We tried multiple times but it kept saying that the provider of Johnny didn't allow the verification method. I then tried my own number, because I just wanted to get Johnny verified and then later change the phone number. That didn't work because I already used my phone number too often... It also didn't allow me to try other verification methods.

Now forward one week, I tried to get Johnny verified again. But I see the account is suspended for not following the Google terms of service. Support says this account is non-recoverable.

Support also says that if I delete Johnny@ngo.com I won't be able to make Johnny@ngo.com ever again. That would be really bad of course...

any suggestions for what I can do?