Hi, I'm asking on behalf of my wife, so basically she was buying an item from a seller on Facebook for a gift and made the payment through gcash. It was quite a substantial sum so I feel really sorry for her.
To her, the seller didn't seem sketchy at first pero the seller is not responding na daw sa mga messages nya. I'll skip the part where I lectured her about online safety and whatnot so the remaining issue now is how can I help her get her money back?
I'm giving her some time to try to contact the seller kasi it seems hindi pa sya blocked so we're still hoping na sana busy lang or legit talaga sya, but I'm planing to report it to gcash if nothing happens and see what their response is.
Unfortunately walang scam insurance yung transaction nila as far as I know, and based on what I've read, it seems the chance for the transaction to be reversed is pretty slim but I'm hoping we can get a favorable outcome.
Does anyone have any experience close to this?
If gcash refuses to help, can I report it to other government agencies like the police anti-cyber crime division or the BSP?
Your input will help a lot. Thank you.