u/KF_ven

So basically I bought a frame from lenskart in March and I had to exchange it as it was a defective frame

When I received my frame in March, I got a feedback link and asked me how was staff, how was the service from lenskart

I simply filled it and said the staff was rude

They were rude, the girl from lenskart talking was so rude and her accent was so.. idk what to say

I filled it

After an hour or two, I get a call from the lenskart store employee saying why'd you do that, it was not ok to do it and all

Guess what? For exchanging my frame, I went there again in April. They said don't exchange in this month, do it next month and we will do it for you.

I went there next month (this) and I wanted to check eyes too as it was a long time and guess what.. they said no, the machine has some problem, go to another store. I got to know that they don't wanna exchange.

But majha madhi chull hoti tr me aaj pn gelo ani eye test tr zala ani thoda wait kela me around 30 mins after eye test ani te mhnta amhi exchange nahi karnar tu gharun karun ghe (online) shevti me online exchange kela ata te 2-4 divs late yeil majha chasma 😭😭

First i received a defective product where the headrest of the chair had scratches from backside, one of the wheel ring was broken, and both armrests were of right side. There was no left side armrest.

I informed this to customer care and they were like we will replace it for you and it will be a hand to hand replacement where I will receive my replacement, and the defective product will be given.

Today, the delivery person came and took the defective piece. There was no delivery of new product. I call amazon but all they said was sorry we couldnt do it for some reason and asked me to wait till 16th of May.

I placed order on around 24 april and received on 28 April and for replacement, they asked me to wait for 20 days.

This was the worst service i ever received from amazon

Now, I can't connect to Amazon representatives