u/Jxdxdxd

Hi everyone,

I’m honestly stuck and could use some advice.

I’ve done the Uber Eats background check application 5 times in the last 2 weeks, and every single time the result comes back as “Consider” on my Right to Work check.

I’ve been uploading my British passport as my right-to-work document, but it keeps getting flagged. Here’s what’s confusing me:

I contacted Uber support → they didn’t really help

I contacted First Advantage:

One agent said British passport is NOT acceptable

Another agent said it IS acceptable

For the first few attempts, they said my passport image wasn’t clear enough

This last time, I double-checked the exact same image with them before uploading, and they confirmed it was perfectly clear… but still got “Consider” again

I also tried Yoti support, but didn’t get any useful help there either

At this point I don’t even know what’s wrong:

Is it actually the passport?

Is it something wrong with the system?

Or am I missing something obvious?

Has anyone else in the UK had this issue with Uber Eats / First Advantage?

If you did, how did you fix it?

Any advice would help a lot because I’m just going in circles now.

Thanks 🙏