About a week ago I cancelled cable and home phone but kept internet. With the credit left over from last month’s bill my current bill should have been around $15 but the new bill popped up and it’s at the old rate of around $350. Need a mod to help set this right.
Edited to add info:
I cancelled the two services on 4/28 and they stopped working almost immediately. All rental devices were returned to my local Xfinity store the next day. I asked the phone rep multiple times to verify cost changes and credits and she confirmed. The call took almost an hour for a simple adjustment. My current bill is due tomorrow and I don’t have the $350 to pay. If my internet is turned off for the company’s error I will stop being a customer altogether after over 40 years.