u/JaredTheGreat

my wife and I have a family iCloud account; I’m on it, and she’s the admin. her password was stolen, changed, and the devices were removed from the account. I’m being told since we cannot device verify and the password was changed, despite us hitting deny on our device and having the email, the account is unrecoverable. is this common? looking to move off iCloud immediately if we can get access back. seems ridiculous a user in Guatemala was able to steal the account without a device and remove us from it simply by having the password