u/Intrepid_Answer4885 — reddlx

Hi Comcast team,

Looking for help from someone with visibility beyond standard support. This issue has already been escalated but needs confirmation it’s being handled at the correct level.

Location: Colorado Springs, CO
Ticket: CR258009664

Summary

Intermittent WAN drops / outages
RF degradation observed across downstream channels
Reproduced across multiple modems (not CPE-related)
Earlier impairment in ~495–561 MHz, later expanded to full-spectrum SNR drop (~34–36 dB)
Recent network activity improved SNR (~38–41 dB), but this is the first stable window and not yet validated

Handling gaps

Prior technician visit marked “customer not home” incorrectly
Issue treated as in-home despite RF evidence
No way to attach technical report to the ticket
Unclear if maintenance/network teams have full visibility

What I need

Confirm CR258009664 is assigned to plant/network maintenance, not standard in-home troubleshooting
Confirm it’s being monitored for stability, not prematurely closed
Verify assigned technician is line-qualified / maintenance-capable

I’ve also filed an FCC complaint to ensure proper escalation. I can provide detailed RF metrics and logs if helpful.

Thanks.