u/Impossible_Coat_855

hi,

we were refunded without asking for a refund. We wrote to let them know that we got the item and that we want to kept and pay iy, no answer. we wroe another 2 times, no response. now 2 weeks later they wrote that we have to send the item back because for some reason in their books they can't accept payment for the item. they admitted its their fault that it happened. We are happy to pay as we said many times but definitely don't want to send back as already in use and needed in everyday life. What are our rights? Thanks