Third Time is Not The Charm, Apple repair Saga.
Hey,
For those of you who previously have seen my posts regarding my failed iPhone 17 Pro Max logic board, welcome back, I have a new unfortunate update. For those of you who haven't brief recap; About a month ago, my iPhone 17 Pro Max crapped out on me and it got stuck in recovery mode. It was repaired under the limited warranty, but when it came back there was a missing top speaker component.
Well I let apple know the piece was missing and they sent another box for me to send it in. When it came back, wouldn't you believe it is still missing. The repair summary ticket erroneously diagnosed the issue stating that it was sent in again for the issue of 'black screen' when it was the missing component piece. Which makes you question, how good is the quality control at the Apple repair centers. I will attach the most recent photo of the phone to this post.
I called last week to report the phone was actually not fixed and we started the process to get another mail-in-order box to me. At this point, I have tech burn out and I'm so over it! I got a pre-paid flip phone from Walmart and forwarded all my calls to it and I almost don't want the iPhone anymore.
For what it's worth, I emailed t cook @ apple since some people have had good luck getting their grievance to Apple senior executive in similar cases of dissatisfying service. As you can assume, I have no luck there too! At this point I can just laugh. Third time I send in this iPhone and I hope this last try is the final one!
If anyone has any suggestions please let me know what you think. In a perfect situation, I want a full refund. Name it, claim it!
