u/Imaginary-Lunch3235

I’m looking to see if anyone has any advice or recommendations on my next steps I just entered into the "we're mailing you a code to verify your identity" nightmare for a new credit card I opened for a balance transfer. The balance already transferred and for some reason the credit card they mailed me got sent back to them, and calling gets me absolutely nowhere. They will not accept any security question or information at all claiming "I could be just anyone with that information" and they are treating me like I'm fraudulent. The card is maxed out with the balance transfer, there's nothing to scam and I can’t access anything by phone or online, I have no way to pay on the card because I never got the card to set up the online account which asks for the card information. I feel like I'm stuck going in circles, every time I call it's a call center somewhere internationally. They claimed they tried to text me a code but nothing ever came through and now they’re trying to mail me a letter and there's a good chance it's going to get returned back just like my card was (even though I confirmed my address on the phone with them, they won’t tell me if they’re using the mailing address or physical address, I put both when applying for the card but I don’t receive mail at my physical address only my mailing address). They emailed me something but I can't access it because I can't log in without verifying the card. That I don't have. I’m at a loss on where to go from here, I still have a few days left to hopefully receive a letter that will hopefully then allow them to send me a new card. I’m mainly nervous that this is all going to take so long that I will miss the first payment and I have perfect on time payments on my credit history and don’t want to lose that over this.