![[PT] Still no resolution on the Revolut X BTC pricing glitch (8 May) — anyone else still waiting?](https://preview.redd.it/c7dd7kssk91h1.jpeg?auto=webp&s=c9be43b2bd3e3c100f7aa740ab0d2a8bf5587521)
[PT] Still no resolution on the Revolut X BTC pricing glitch (8 May) — anyone else still waiting?
Last Friday’s pricing issue on Revolut X caused a realized loss of around $4k on my BTC-USD position. My stop loss was triggered and filled at a price that didn’t exist anywhere on the wider market during the affected window (06:45–07:55 UTC, 8 May) — BTC was trading $79,200–$80,100 on every major exchange at the time, while my fill came in significantly below that.
Revolut Support has officially acknowledged in writing that there was a pricing issue caused by “a service disruption at a third-party provider” and that my order should not have been executed at a price not matching market conditions. The chat assistant initially committed to reviewing impacted transactions and reversing or adjusting affected trades within 5 business days.
That 5-business-day window has now passed. The case has been “escalated to the tech team” and I’m following up daily, but I have:
• No resolution
• No ETA
• No case reference
• No clarity on whether the remedy will be position restoration or cash compensation, or what reference price will be used.
Honestly it’s starting to feel like the delay is deliberate, especially since BTC has since recovered and a clean position-restoration remedy would now leave affected users in profit.
Has anyone else been affected by the 8 May pricing glitch and is still waiting for resolution? Would be useful to know:
1. Whether you’ve had any actual outcome (refund, reversal, nothing)
2. What reference price Revolut used if they did settle
3. How long it took
4. Whether you escalated to the formal complaints procedure
I need support.