u/Ill-External251

I’ve had a pretty frustrating experience with my Nest Doorbell and I’m curious whether others have seen similar hardware/support issues.

The speaker on the doorbell stopped working. It worked previously, so this is not an installation issue. My suspicion is that the Montreal winter may have damaged something over time, but I can’t prove that.

First support interaction:

• We did a factory reset
• The agent said if the issue persisted, I could reconnect with support

The issue persisted.

Then things became painful:

• Google kept trying to call outside the time windows I explicitly provided
• It took roughly 10 days before I finally spoke to someone again
• The case was routed to the wrong support team even though the problem never changed
• I had to restart the troubleshooting process from scratch
• I was then transferred again
• Communication became difficult because of the language barrier
• Final conclusion was basically: they couldn’t continue troubleshooting unless I had 2 phones and 2 people physically present in the house

At that point, I realized the time cost of troubleshooting was becoming larger than the value of the doorbell itself.

That’s the part I find most disappointing. Hardware issues happen. But the support process felt completely disconnected from the actual economics of the situation.