I recently moved my business checking account into a “Business Advantage Relationship” account at the request of my remote bookkeeper. My first transaction was depositing a check from a long-standing, reliable customer. The app flagged it with a message stating, “we have information that this check may be returned,” which is both inaccurate and unnecessarily concerning. So now, there's a marathon hold in place. I do not deposit questionable checks, so this was surprising and frankly a bit insulting.
At the same time, I opened an associated business credit card with a substantial limit, which makes the warning even more inconsistent with the overall relationship.
I also emailed the representative who set up the account to request a bank letter so I can notify customers of the new account details. I have not received a response. Without a bank letter, I can't move my customers to the new account.
Overall, both the app and the website feel overly busy and cluttered, with too many unnecessary elements that make basic tasks less efficient. Asking the chatbot for help with a bank letter was a absolute failure.