Question for the foodpanda riders/employees
Whenever there is an issue with order quality like a foreign body in the food or an item being missing, I file a complaint and I usually get either a partial or full refund. Today, when my order arrived the rider didn’t give me the drink and I thought the restaurant must have forgotten it. I was taking pictures to file my complaint when the rider called me in a panic. He was very apologetic and offered to come back or pay me himself but of course I refused. I didn’t end up filing the complaint because his panic made me wonder whether all the complaints I’ve filed in the past came out of the riders’ pay. What’s the deal here? Do riders get docked points or does it actually come out of their pay? The only complaint I can think of that may actually be the rider’s fault is when an item is missing, every other issue is usually with the food itself. Even in the latter case, how does foodpanda deal with it if they refund the customer?