u/Icy-Mouse-9929

Not selling anything — trying to understand the real workflow before I build something.

How are you handling inbound SMS/email reply classification right now?

Specifically curious about:

1. Are you using the new GHL Conversation AI / AI Employee intent detection? If yes, where does it miss?

2. If you're not using native AI, what's your workaround — manual triage, Make.com, custom GPT calls, VA?

3. Roughly how much time per week does this take across all your sub-accounts?

Happy to share what I find back in the thread once I've talked to enough people.